Shipping Policy
Shipping Policy
At Ginchy, we’re committed to delivering your order quickly, safely, and at no extra cost. With a global network of trusted carriers and fulfilment centres, our shipping policy ensure your shopping experience is seamless — no matter where you are in the world.
Shipping Methods & Costs
We offer complimentary worldwide shipping on all orders, using premium courier services to ensure reliability and speed. Our logistics network includes industry-leading carriers such as DHL Express, FedEx International, UPS, and other Global Express partners, depending on your location and order specifics. Delivery duties are included in the item price when shipping to all EU countries, The United Kingdom, USA, Canada, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, U.A.E., Japan, Brazil. All import duties are included in your order - the price you see is the price you pay.
Restricted Items
Certain items may be restricted or prohibited for import into specific countries. It is the customer's responsibility to ensure that the item purchased is allowed for import into their country.
Currency and Payment
All transactions are processed in U.S. Dollars (USD). International customers should note that their bank or credit card provider may apply a currency conversion fee.
Shipping Partners
We work with trusted global shipping carriers such as DHL, FedEx, and UPS to ensure fast, reliable, and secure delivery of your orders.
Unaccepted or Returned Shipments
If a shipment is not accepted by the customer or is returned to us by the shipping carrier for any reason (including refusal, incorrect address, or failure to collect), it will be treated as a return. In such cases, a return processing fee will be applied, and the remaining balance will be refunded in the form of store credit only. We reserve the right to deduct any additional shipping or handling costs incurred from the final store credit amount. Please ensure that shipping details are accurate and that someone is available to accept your delivery to avoid delays or penalties.
Every shipment is tracked and handled with care, ensuring your items arrive promptly and securely — no matter where in the world you are.
Shipping Restrictions
- Delivery is not available to PO Boxes, APO/FPO addresses.
- Shipping may be restricted to certain countries or regions experiencing active conflict or significant logistical disruptions.
Tracking & Shipping Updates
Once your order is shipped, you’ll receive a tracking number via email. Please ensure your email address and contact details are entered accurately at checkout.
Warehouses & Shipping Origins
USA: Montana, Florida | Sweden: Jönköping, Stockholm | Switzerland: Geneva | Austria: Salzburg | Spain: Alicante | Italy: Milan, Milano, Giuseppe, Beati, Genova, Florence, Modena, Celentano, Como, Pescara, Piacenza, Rimini, Rome, San Marino, Moderna, Napoli
Need help?
If you have any questions or need assistance with your shipment, our team is here to help. You can reach us through either of the following:
📧 Email: info@shopginchy.com
Note: Please ensure you include your order number for faster support.